Refund policy

RETURN POLICY

Returns for Defects:
If your order arrives damaged, faulty, or isn't what you ordered, contact us within 15 days of delivery with your order number, a photo of the issue, and a brief description. We'll review your claim and, where confirmed, issue a full refund. You won't need to return the item.

Hygiene Policy:
For hygiene reasons, we cannot accept returns or exchanges on intimate apparel for fit, preference, or style reasons. The garment must remain unworn with the hygiene liner intact.

Non-Returnable Items:
- Worn or washed items
- Items with hygiene liner removed or damaged
- Requests made more than 15 days after delivery

Refund Timeline:
Approved refunds are processed within 5–10 business days back to your original payment method.

Questions?
Contact hello@liebeandco.com if you have any questions about our return policy.